SHIPPING POLICY

In-stock orders will typically be shipped within one week of purchase date but can take longer during the off-season or during peak demand. At this time, we only ship to addresses located in the USA. We are unable to ship to PO boxes. We cannot ship to certain states or territories due to extremely high shipping rates and risk of damages during transport. Orders cannot be canceled.

Most orders are shipping trackable via UPS.

Orders, especially high value ones, may be sent signature required.

PREORDER POLICY

Please note that the estimated shipping dates for preorders is variable and cannot be guaranteed.

Preorders are charged fully upon order placement.

Preorders can be canceled within 7 days of order confirmation with a 3% processing fee on the total order amount. We are charged a percentage to process payments, even if they are later refunded. This fee is to cover those costs and is not refundable.

DAMAGE POLICY

Damages must be reported within 48 hours of delivery of merchandise. Please open and inspect all orders as soon as possible after delivery and report any damages immediately to leben@lebenriebe.com. We cannot be responsible for damages reported after 48 hours.

RETURN POLICY

Full price non-holiday items can be returned within 7 days of delivery with the exceptions noted below. Items must be in original packaging and must be in brand new condition. Once a tree is set up and used it cannot be returned. You MUST email leben@lebenriebe.com within 7 days of delivery to request a return authorization (RMA#) in order to make a return. Return shipping costs and original shipping costs will not be refunded. If order was shipped with a free or reduced shipping promotion, the actual original cost of shipping the order will be deducted from the final refund. Returns are subject to a 3% restocking fee to cover costs associated with payment processing. Items must be in brand new resaleable condition to be eligible for return.

Holiday items including but not limited to Christmas Trees, Wreaths, Garlands, Etc. are final sale and cannot be returned.

Sale items are Final Sale and cannot be returned.

Vintage and handmade items are considered Final Sale and cannot be returned.

Paper cutout prints are considered Final Sale and cannot be returned.

QUESTIONS

If you have any questions concerning these policies, please contact us at:

leben@lebenriebe.com